Shipping policy
SHIPPING POLICY
Last updated: October 28, 2026
This Shipping Policy applies to orders placed through rnovacove.shop and is operated by ANZALDO SEPTIC SERVICE LLC.
Shipping Destinations
We currently offer shipping to eligible addresses in the United States and the United Kingdom.
Available destinations and any service restrictions are confirmed at checkout.
We may be unable to ship to certain remote areas, restricted locations, or addresses that a shipping carrier cannot safely serve.
Order Processing Time
Orders are normally prepared and dispatched within 2–3 business days after payment has been authorized and the shipping address has been verified.
Business days do not include weekends or public holidays.
We will contact you if an unexpected issue materially affects the processing of your order.
Estimated Delivery Time
The estimated delivery time after dispatch is 20–45 calendar days.
This delivery period is an estimate and is not a guaranteed delivery date.
Delivery may take longer because of customs processing, weather, carrier capacity, public holidays, incorrect address information, transportation delays, or other events outside our reasonable control.
Shipping Charges
Orders over US$30 qualify for free standard shipping.
If an order is below US$30, the applicable shipping charge will be displayed at checkout before payment.
Taxes and Import Duties
We do not pass separate taxes or import duties to customers at delivery.
Where applicable, those amounts are included in the checkout total or paid by us.
We will not request an unexpected delivery surcharge after an order has been placed.
Tracking Information
When tracking is available, you may request the tracking number by contacting:
nanielouilha@outlook.com
Please include your order number in your message.
Tracking information is supplied by the shipping carrier and may take some time to appear after the order has been dispatched.
Lost or Missing Packages
If tracking shows no movement, a package is marked lost, or your order has not arrived after the stated delivery window, please contact nanielouilha@outlook.com.
Please include your order number and delivery address.
We will investigate the issue with the shipping carrier.
When a package is confirmed as lost, we will arrange a replacement shipment or refund at no additional cost, subject to product availability and applicable law.
If tracking shows that the package was delivered but you cannot locate it, please first check the delivery location and contact household members, building staff, neighbors, or the carrier.
We will still assist with a carrier investigation.
Address Changes
Please carefully review your shipping address before completing payment.
Contact us as soon as possible if you need to correct an address.
We cannot guarantee that an address can be changed after the order has been dispatched.
If an order is returned because of an incorrect or incomplete address supplied by the customer, we will contact you to discuss the available options.
We will not charge additional taxes or duties for a replacement shipment caused by a carrier loss or our fulfillment error.
Shipping Questions
For questions about shipping, tracking, delays, or lost packages, contact:
nanielouilha@outlook.com